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Essential Duties & Responsibilities

• Implement, configure, and support all enterprise network systems globally
• Support Multitenant environment.
• Adhere to all Service Level Agreements established with the user community
• Create reports and establish operational guidelines for the Global Network and Unified Communications environments
• Implement business continuity practices for network management
• Support data center environment by providing support to systems engineers
• Monitor network performance, diagnose network issues, and perform emergency and scheduled maintenance
• Provide support to Operations relating to network problems
• Maintain network configurations to provide performance monitoring/tuning of all global systems
• Keep the Information Systems staff and customers informed of the status and resolution of issues; update the
• Participate in strategic initiatives by performing technical project activities
• Evaluate network system upgrades and management software patches
• Create and maintain automated systems and procedures for network operations
• Work to minimize downtime impact on users through accurate planning of scheduled downtimes and quick problem resolution for unscheduled downtimes
• Follow the established standards for writing and documenting projects and network configurations
• Contribute to the development of new standards and/or the modification of existing standards
• Work on special assignments as they arise

Knowledge, Skills & Qualifications

• Knowledge in supporting global sites utilizing MPLS, Internet, Software Defined WAN technologies
• Knowledge of network security technologies (Firewalls, IPS, SIEM)
• Knowledge of wireless network technologies ( Meraki, Aerohive, Cisco)
• Knowledge of standardized processes, and operational automation
• Strong customer service skills
• Excellent verbal and written communication skills
• Strong analytical and problem solving skills
• Excellent collaboration skills and able to work in a team environment
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

Education and Experience

• Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, related IT field or equivalent work experience
• Minimum 3 years of experience in network engineer experience
• Network-related certification preferred
• Experience in network technologies and products from Cisco, Palo Alto, Viptela, Arista, Aruba.
• Experience in developing and implementing business continuity and disaster recovery practices
• Experience in Cisco Unified Communications, LAN/WAN acceleration, and load balancers