Searching for a Dispatch Coordinator, responsible for managing incoming tickets for break/fix support and various other projects for multiple clients. Resource will accept incoming tickets, assign tickets to the appropriate resource, and coordinate technicians through a ticketing system, manage ticket through closure and communicate frequently with technicians, team members, and management.
Coordinator will accept and route incoming problem tickets, dispatch and coordinate on-site technicians, maintain ownership of problem tickets through completion and follow-up in multiple ticketing systems. Will also provide stellar customer service to both internal and external customers.
- Excellent customer service skills
- Ability to work in a team environment
- Exceptional experience with Microsoft Excel
- Basic IT knowledge and interest
- Desktop and printer knowledge area plus
- Ability multi-task – will need to coordinate activity from multiple sites simultaneously
- Call center experience is helpful