Office 365 Analyst (Night Shift)

Posted 3 years ago

Essential Duties:

  • Provide customer phone support, resolve technical issues, log and escalate calls as appropriate
  • Answers incoming calls in a professional, friendly and timely manner
  • Builds a strong relationship with end users by projecting a positive attitude and providing helpful support
  • Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions
  • Will work to handle any user problems before finding it necessary to escalate the issue to a higher level
  • Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction
  • Will follow all company/client procedures as well as HR policies
  • Other duties as assigned

Required Qualifications:

  • 1-3 years Office 365 support
  • 3-5 Years Microsoft Office Support
  • 1-3 years of phone support in a customer support environment
  • 1 (one) year working in a performance support/call center environment

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