NOC Technician – Windows & Networking (Shifting Schedule)

Posted 3 years ago

Duties & responsibilities:

  • Other duties may be assigned. These duties are representative of the duties and skills required, but all personnel may be required to perform duties outside of the normal responsibilities from time to time, as needed.
  • Shift work on a 24/7 Network operations Center
  • Monitor and handle tickets in the system assigned to our team
  • General system troubleshooting
  • Utilize all available internal and vendor resources to identify and resolve issues within customer service level agreements and expectations
  • Intermediate Server (Windows and Linux), Network and Hardware troubleshooting
  • Complete scheduled intermediate level maintenance, management and network administration activities on servers, network devices or other infrastructure appliances
  • Track progress and resolution of incidents in ticketing system with accuracy and well documented notes
  • Communicate effectively with Internal and External customers
  • Knowledge management; create and/or update internal documentation
Requirements:
  • 2+ years working in an enterprise call center, NOC or equivalent supporting IT Infrastructure and Network technologies that includes administration, support and implementation of servers, networks, databases and storage assets.
  • Positive attitude and strong interpersonal skills (will be in direct contact with users)
  • Strong Initiative, organizational skills  and detail oriented
  • Ability to collaborate and work well in and with teams
  • Punctuality and schedule adherence
  • Fundamental understanding of concepts
  • Solid knowledge and experience supporting Windows Server 2003, 2008 R2, and 2012
  • Fundamentals of Server Virtualization
  • General networking knowledge (IP connectivity, routers, switches, VPN)

IT Infrastructure support and experience in one or more of the following technology areas is a plus:

  • Application troubleshooting background
  • Data Network: Cisco switches, routers and firewalls
  • Voice Networks
  • Servers: Unix, Linux
  • Server Virtualization
  • Storage: SAN/LAN, Data Protection
  • Security Infrastructure
  • Messaging Services: Exchange, SMTP
  • IT Certifications a plus – Any specific Certs
  • Hardware troubleshooting

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